Our Refund Policy

At Veil & Bloom, we understand that purchasing a wedding dress is one of the most important decisions a bride will make. Due to the custom and time-sensitive nature of bridalwear, we have a strict refund and exchange policy in place to ensure clarity and fairness for all customers.

 

All Sales Are Final

​

Please note that all purchases are final. We do not offer refunds, returns, or exchanges.

​

Deposits & Cancellations

​

A non-refundable 50% deposit is required to place any order.

Once an order has been placed with a designer, it cannot be cancelled, changed, or refunded.

In the case of customer cancellation, all payments made are non-transferable and non-refundable, regardless of reason (including event cancellation, change of mind, or body changes).

​

Sizing & Alterations

​

Dresses are ordered based on standard size charts provided by the designer.The boutique is not responsible for weight fluctuations or body changes after measurements are taken.

Alterations are not included in the price of the dress and are the customer’s responsibility.

​

Damaged or Defective Items

​

All items are thoroughly inspected before they leave the store.

Customers are asked to inspect their item(s) at the time of collection.

If you believe there is a manufacturer defect, you must notify us within 48 hours of pickup for assessment. Claims made after this period will not be accepted.

​

Sample Sale Items

​

All sample sale items are sold as-is and are final sale.

These items may show signs of wear and may require professional cleaning or repair.

​

Refund Exceptions

​

We do not offer exceptions to this policy, except where required by law.

​

Contact

​

If you have any questions before placing your order, please don’t hesitate to contact us. We’re here to make your bridal journey as smooth and magical as possible.